A new reservation system (and more!) is on the way

Sent: Nov 06, 2023

Hello Ann,

From booking to arrival at destination, we’re committed to improving our customers’ travel experience. That’s why we’re happy to announce that we’ll be launching our new reservation system on November 18.

The reservation system’s more intuitive interface will make booking a breeze and you’ll (finally!) be able to select your seat when travelling in the Québec City–Windsor corridor. Find the best day to travel for less thanks to a calendar view of our lowest fares, and easily compare each fare’s attributes before selecting the one that best suits your travel needs. Once you’ve booked, you can manage, modify and upgrade your trip online, effortlessly.

Stay tuned for the official launch and for more information about the upcoming changes!

Learn more

A new baggage policy will soon be coming into effect

Wearing a mask is no longer mandatory on board our trains and in our stations. It still remains a practice strongly recommended by public health authorities.

Our new baggage policy will be introduced across our network and will apply to bookings made as of November 18, 2023.

The carry-on and checked baggage allowance (meaning the number of bags you can bring on board, along with their size and weight) will change, so don’t forget to read the new policy carefully when booking as of November 18.

New baggage policy overview

The mobile application will be deactivated on November 17

To provide our customers with a better user experience, we’re redesigning our mobile app. The current version of the app will be deactivated on November 17, until the new version is ready.

For quick and easy access to your boarding pass, check your booking confirmation email and save it on your mobile device or print it prior to your trip. As of November 18, a new feature will allow you to save your boarding pass directly to your smartphone’s Wallet app (Apple and Android).

Travelling with us soon?

If you already have a reservation, nothing is changing, and no further action is required.

You can view or modify your reservation by logging into your VIA Rail profile. If you don’t have an account, enter your booking confirmation number and follow the instructions.

viarail.ca • Create a profile • Contact us

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Customer Relations • VIA Rail Canada Inc. P.O. BOX 8116, Station Centre-Ville • Montréal, QC H3C 3N3
For reservations or information, including for persons with specific needs,
please call 1 888 VIA-RAIL (1 888 842-7245)
or TTY 1 800 268-9503 (for persons with a hearing or speech disability).

You are receiving this commercial electronic message because you have travelled with VIA Rail, have made a transaction, or have had a transaction made on your behalf in the past two years, using the following address: [email protected]. Please note that you can unsubscribe at any time.

La langue de correspondance de ce courriel est basée sur la langue du navigateur avec lequel vous avez effectué votre dernier achat sur le site de VIA Rail. Si vous désirez changer de langue de correspondance, veuillez vous créer un profil et sélectionner le français comme langue de correspondance.

If you received this e-mail from someone you know and wish to receive commercial electronic messages directly from VIA Rail Canada, click here to create a VIA Rail profile.

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Designed for your current and future travel needs Join VIA Préférence to start collecting points towards reward trips view in browser Hello Ann, From booking to arrival at destination, we’re committed to improving our customers’ travel experience. That’s why we’re happy to announce that we’ll be launching our new reservation system on November 18. The reservation system’s more intuitive interface will make booking a breeze and you’ll (finally!) be able to select your seat when travelling in the Québec City–Windsor corridor. Find the best day to travel for less thanks to a calendar view of our lowest fares, and easily compare each fare’s attributes before selecting the one that best suits your travel needs. Once you’ve booked, you can manage, modify and upgrade your trip online, effortlessly. Stay tuned for the official launch and for more information about the upcoming changes! Learn more A new baggage policy will soon be coming into effect Our new baggage policy will be introduced across our network and will apply to bookings made as of November 18, 2023. The carry-on and checked baggage allowance (meaning the number of bags you can bring on board, along with their size and weight) will change, so don’t forget to read the new policy carefully when booking as of November 18. New baggage policy overview The mobile application will be deactivated on November 17 To provide our customers with a better user experience, we’re redesigning our mobile app. The current version of the app will be deactivated on November 17, until the new version is ready. For quick and easy access to your boarding pass, check your booking confirmation email and save it on your mobile device or print it prior to your trip. As of November 18, a new feature will allow you to save your boarding pass directly to your smartphone’s Wallet app (Apple and Android). Travelling with us soon? If you already have a reservation, nothing is changing, and no further action is required. You can view or modify your reservation by logging into your VIA Rail profile. If you don’t have an account, enter your booking confirmation number and follow the instructions. viarail.ca • Create a profile • Contact us Unsubscribe Our privacy policy Customer Relations • VIA Rail Canada Inc. P.O. BOX 8116, Station Centre-Ville • Montréal, QC H3C 3N3 For reservations or information, including for persons with specific needs, please call 1 888 VIA-RAIL (1 888 842-7245) or TTY 1 800 268-9503 (for persons with a hearing or speech disability). You are receiving this commercial electronic message because you have travelled with VIA Rail, have made a transaction, or have had a transaction made on your behalf in the past two years, using the following address: [email protected]. Please note that you can unsubscribe at any time. La langue de correspondance de ce courriel est basée sur la langue du navigateur avec lequel vous avez effectué votre dernier achat sur le site de VIA Rail. Si vous désirez changer de langue de correspondance, veuillez vous créer un profil et sélectionner le français comme langue de correspondance. If you received this e-mail from someone you know and wish to receive commercial electronic messages directly from VIA Rail Canada, click here to create a VIA Rail profile.