Hello Ann,
My name is Amy, I’m one of the founders of Must Have Ideas.
I wanted to email you this afternoon to personally apologise.
Today’s Black Week promotion has been so much more popular than we anticipated.
But despite us recently upgrading our servers, unfortunately our website was unable to cope with the sheer amount of traffic and, annoyingly, went down a few times this afternoon.
I know this must have been incredibly frustrating for anyone trying to place an order at the time and for this I am truly sorry.
If you did manage to place an order and have received a confirmation email, then your order has gone through and there’s nothing you need to worry about or do.
If you didn’t manage to place your order, I'm delighted to tell you that our website is up and running again!
A huge thanks to our amazing IT boffins who’ve worked their magic on a Saturday afternoon!
It’s just as well because our ‘Buy More Save More’ free money promo still has a few more hours to go.
As a reminder, here are the details you’ll need if you want to take advantage of this fantastic offer:
Spend over £20 to save £5
Spend over £30 to save £10
And spend over £50 to save £20
Just use the code MORE at the checkout – and don’t forget to complete your purchase before midnight tonight.
So if you were one of those affected by today’s disruption, you'll be able to complete your purchase now: www.musthaveideas.co.uk
Thank you so much for supporting our small family business – even when things occasionally go wrong, like they have today!
Believe me when I say, it really does mean a lot to us.
If you have any questions or need any help, our amazing UK based customer service team are on hand and happy to answer any questions. They’re available to help seven days a week from 8am to 8pm.
Just hit ‘reply’ to this email or call us free on 0800 999 66 55.
Once again, please accept my sincerest apologies for any inconvenience caused today.
Best wishes,
Amy
Founder, Must Have Ideas
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Hello Ann, My name is Amy, I’m one of the founders of Must Have Ideas. I wanted to email you this afternoon to personally apologise. Today’s Black Week promotion has been so much more popular than we anticipated. But despite us recently upgrading our servers, unfortunately our website was unable to cope with the sheer amount of traffic and, annoyingly, went down a few times this afternoon. I know this must have been incredibly frustrating for anyone trying to place an order at the time and for this I am truly sorry. If you did manage to place an order and have received a confirmation email, then your order has gone through and there’s nothing you need to worry about or do. If you didn’t manage to place your order, I'm delighted to tell you that our website is up and running again! A huge thanks to our amazing IT boffins who’ve worked their magic on a Saturday afternoon! It’s just as well because our ‘Buy More Save More’ free money promo still has a few more hours to go. As a reminder, here are the details you’ll need if you want to take advantage of this fantastic offer: Spend over £20 to save £5 Spend over £30 to save £10 And spend over £50 to save £20 Just use the code MORE at the checkout – and don’t forget to complete your purchase before midnight tonight. So if you were one of those affected by today’s disruption, you'll be able to complete your purchase now: www.musthaveideas.co.uk Thank you so much for supporting our small family business – even when things occasionally go wrong, like they have today! Believe me when I say, it really does mean a lot to us. If you have any questions or need any help, our amazing UK based customer service team are on hand and happy to answer any questions. They’re available to help seven days a week from 8am to 8pm. Just hit ‘reply’ to this email or call us free on 0800 999 66 55. Once again, please accept my sincerest apologies for any inconvenience caused today. Best wishes, AmyFounder, Must Have Ideas You received this email from Must Have Ideas Ltd. If you would like to unsubscribe, click here.
