Is Ecommerce the Key to B2B Customer Success? There's one use case that digital CS hasn't yet touched, and it happens to be the most frustrating, repetitive process of them all... Hi there, "Digital customer success" is a trendy topic these days, especially as CS platforms start to incorporate AI into their offerings. What many B2B businesses fail to realize, however, is that the current definition of digital CS is incomplete. Digital CS is meant to streamline repetitive processes so CSMs can focus more on what matters (such as building customer relationships or pursuing new revenue opportunities). Current use cases include automated note-taking, QBR prep, and check-in emails. There's one use case that digital CS hasn't yet touched, and it happens to be the most frustrating, repetitive process of them all: the transaction. Learn more in our blog post Struggling to grow while effectively serving your B2B SaaS customers? Click here to request a demo and unlock the missing piece of your digital CS strategy. Cheers, The Cleverbridge Team Cleverbridge Inc., 350 N Clark Street, Suite 700, Chicago, Illinois 60654, USA Unsubscribe Manage preferences